Tech Advantage Silver Managed Services

Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout

Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back-up success and failures
  • Anti-virus protection
  • Spyware detection and removal
  • Uninterruptible Power Supply (UPS) monitoring

Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Monthly Network Audit and Tune Up
Every month a technician will conduct a thorough audit and tune up of your network to:
Review and update available security patches
Check status of Anti-Virus Clients
Test peripherals, such as UPS(s)
Perform a full data restore to ensure back-ups are functioning properly
Review hard drive space, memory, CPU utilization
Review network documentation and make changes as necessary
Review routers, firewalls, and switches for failure or problems
Optimize server for maximum performance and reliability
Review and install operating system updates
In-depth review of server logs for errors and potential problems
Add and remove users

Spam Filtering For Up To 25 Users
Thanks to a remote filtering service we offer through Trend Micro Worry Free we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software. Note: an additional fee of $3 per user per month will be charged for users above the initial 25.

Guaranteed 1-Hour Response to Technical Problems
Remote and Phone Support Included, 8 AM to 5 PM Monday through Friday
A Preferred Client Discount of $50/Hr. off the Standard Technical Support Rates

Virus Definition and Security Patch Updates
Creation of Acceptable Use Policy
Monthly Executive Summary Report
Optional Client access to Virtual System Administrator
Unlimited Software Upgrades (labor only)
Spyware Monitoring and Removal
Adding and Removing Users

Pricing: $595 per Month Minimum
$65 per Workstation
$299 per Server
$20 per Additional Network Device Monitored (Firewalls, routers, switches, etc.)
$10 per Phone/PDA/Smartphone

E-mail: info@ciooffice.com