Tech Advantage Bronze
Our
basic entry level of managed services
includes an inital 27 point audit, 24X7
network monitoring and complete patch &
update management. Plus additional valuable
services.
Tech Advantage Silver
All of the Services included in the Bronze Level
Plan PLUS Unlimited Remote Help Desk
Support for all covered users. Most problems
(almost 75%) by history can be solved
remotely, with many able to be resolved
while your user is on the initial call. Also
includes monthly on site visit for
preventative maintenance and other services
to insure your network is operating at its'
peek.
Tech Advantage Gold
Your complete protection package. Includes
all of the Silver Level services plus
all on-site repair and maintenance services.
Includes Executive Strategic Planning,,
Backup & Disaster Recovery, Vendor
Management, Installation of new hardware &
software Absolutely the best value for
complete management of all your technology
resources.Tech Advantage
CIO Office provides the expertise and complete services of a full in-house IT department without the cost of additional staff through our Tech Advantage plans. Tech Advantage services include all aspects of business technology: strategic planning, hardware, software, computer networking, spam and virus control, unified communication, and much more.
There is a Tech Advantage Plan that meets the needs of your company regardless of size, from the small company with as few as 5 users all the way up to companies with more than 100 desktops. Tech Advantage offers all the benefits of a full time technical staff that is affordable to your company.
Tech Advantage is the only program of its' kind that actually allows each of our clients to sleep at night knowing that our both the interest of their companies and the CIO Office are the absolutely same.
While most IT service companies are anxious to get your business, their interest is directly opposed to those of your business. They make the most money by billing you for the largest number of hours in any given period of time. That is the typical break-fix model. When something in your network breaks, spend several hours on site and then put a band-aide on the problem. It gets the system back up and running but there is really no incentive to resolve the problem. When it happens again or turns into an even bigger problem, then they are right back billing more hours, while you experience more down time, more loss of revenue.
Our Tech Advantage flat rate monthly plans turn that 180 degrees around. The absolute best
service we can provide is to insure that your network is so reliable that you never have to
call with a problem. While we will always strive to reach perfection, we all know that things
break, regardless of the effort. Our objective is to make sure that we use the very best tools
and experience to repair the problem so that it doesn't re-occur. That is when we both realize
the greatest profit. If your network isn't down, we don't have to have an engineer working to
repair it.